The new joint customer service will serve the subscribers of Helsingin Sanomat, Sanoma Lehtimedia's provincial papers, and Sanoma Magazines. In addition, it will start serving the customers of Nelonen Media's new digital subscription products. Customer service has about 150 employees based in Helsinki and Oulu.Starting from 1 December 2012, Taina Nevalainen is the director of customer service for Sanoma's Finnish media operations. Currently, Nevalainen is the customer service director of Sanoma News."The joint unit provides us with excellent opportunities to create a new kind of value for our customers in all our encounters with them. Our goal is to provide the best customer service in Finland. I'm thrilled at being able to work in cooperation with customer service professionals and the leading media brands in Finland," says Nevalainen."I'm happy that we have an experienced professional at the helm of the joint customer service. Customer service has an increasing impact in the multimedia operating environment and the ever-fiercer competition. Through synergy, we can better cater to our customers' changing needs," says Anne Koski, Chief Market Officer of Sanoma's Finnish media operations.For additional information, please contact:Taina Nevalainen, Customer Service Director, Customer Service of Sanoma's Finnish media operations, tel. +358 40-821 7220Anne Koski, Chief Market Officer, Sanoma Media Finland and Sanoma News, tel. +358 40-823 8100
The new joint customer service will serve the subscribers of Helsingin Sanomat, Sanoma Lehtimedia's provincial papers, and Sanoma Magazines. In addition, it will start serving the customers of Nelonen Media's new digital subscription products. Customer service has about 150 employees based in Helsinki and Oulu.Starting from 1 December 2012, Taina Nevalainen is the director of customer service for Sanoma's Finnish media operations. Currently, Nevalainen is the customer service director of Sanoma News."The joint unit provides us with excellent opportunities to create a new kind of value for our customers in all our encounters with them. Our goal is to provide the best customer service in Finland. I'm thrilled at being able to work in cooperation with customer service professionals and the leading media brands in Finland," says Nevalainen."I'm happy that we have an experienced professional at the helm of the joint customer service. Customer service has an increasing impact in the multimedia operating environment and the ever-fiercer competition. Through synergy, we can better cater to our customers' changing needs," says Anne Koski, Chief Market Officer of Sanoma's Finnish media operations.For additional information, please contact:Taina Nevalainen, Customer Service Director, Customer Service of Sanoma's Finnish media operations, tel. +358 40-821 7220Anne Koski, Chief Market Officer, Sanoma Media Finland and Sanoma News, tel. +358 40-823 8100